1. Safety & Eco-friendliness
Q. Are your materials eco-friendly? Are they safe for children / pregnant women?
A. Yes! We pride ourselves on using earth-friendly materials. We use Permaset Aqua's range of inks, which are certified soil-friendly. These water-based inks are free of toxic chemicals. For our range of textile products, we work with ethical materials whenever we can, made from organic cotton whenever possible.
2. Custom Printing Services
Q. What kinds of materials / surfaces can you print on?
A. Short answer: anything flat. The majority of our printing is on fabrics (shirts, tote bags, fabric for pillows etc) or on paper/card stock (posters, art prints, postcards etc), but we can and do also print on flat glass, wood panels and so on. Some of the more unusual items we've printed on include a blackboard, a series of scarves, handkerchiefs, and a set of frame mats to accompany framed photos.
Sometimes, we get asked about printing on curved surfaces, such as bottles, flashlights, helmets. Due to the nature of the process, silkscreen printing is not well-suited for such jobs. However, what we can do is print stickers for you to apply to your curved surfaces.
Q. How exactly does your pricing for custom printing work?
A. It is important to realise that the main factor which influences the price of a custom printing job is the number of screens required for the job. The number of screens has nothing to do with the number of items printed; it is determined by the number of colours per design, and the number of designs.
# of screens = (# of colours per design) x (# of designs)
If you want us to print one design for a poster, which consists of 3 colours, then the number of screens is 3. If you want us to print 5 different t-shirt designs, 2 colours each, then the number of screens is 10.
The next variable is how many items you want printed. These are in ranges, and can be looked up in the tables under our printing services page. Because they are in ranges, it can sometimes be more economical to print a larger number of items (near the top of the range). For example, the cost per screen for 20 shirts RM 80, but so is the cost per screen for 6 shirts. It is therefore cheaper (on a per-shirt basis) to have 20 shirts printed than 6 shirts.
The final step is to multiple the cost per screen by the number of screens. If you have 2 shirt designs, each with 3 colours, and you want 20 shirts printed of each design, the total cost will equal:
RM 80 (cost per screen for 20 shirts) x 6 (number of screens) = RM 480 for a total of 40 shirts (RM 12 per shirt)
On the other hand, if you have 1 shirt design only, consisting of 3 colours, and you want 40 shirts printed of this design, the total cost will equal:
RM 130 (cost per screen for 40 shirts) x 3 (number of screens) = RM 390 for a total of 40 shirts (RM 9.75 per shirt)
As you can see from the example above, more screens generally means a higher cost. This is because we need to prepare each screen for printing, which is more time-consuming than simply printing more shirts with the same screens.
Q. Do the prices quoted on the website for the custom printing services include the costs for the shirts, tote bags, paper, or other material printed on?
A. No. Prices listed are for the labour and ink, and do not include the items printed on.
Q. Should we provide our own shirts / tote bags / paper for you to print on, or will Raksasa provide these for us?
A. We are fine with either option. Please bear in mind that if you need us to provide the shirts / tote bags / paper, we may not have these in stock, so there may be additional time for us to get the printing job done. This is particularly true for large orders, or special requirements (eg. special types of paper or custom-made totes). We always try to get those items in as quickly as possible, but do bear this in mind, especially if your order is urgent.
Q. How long does it take you to print my order?
A. Generally speaking, we finish most orders within 3 to 4 working days. During very busy times, or during times when we have special events on, are at fairs etc, we may take longer. The same applies to very large or complex orders. Silkscreen printing is time-intensive manual labour, and we pride ourselves on the quality of our print jobs, which requires time and dedication to get right. If you have a specific date by which you absolutely need your order, please check with us first, and be sure to let us know. Most of the time, we are able to meet those deadlines, as long as they are reasonable.
Q. Do you have a rush service, at an extra fee?
A. Yes, we do. If you require your order sooner than within 3 business days, we may be able to rush it for you, at an extra charge. This charge depends on the required speed, the quantity, and complexity; contact us for a quote. Please note that some jobs cannot be rushed due to the amount of time involved. Please note that we sometimes may not able to rush a job, especially during very busy times.
3. Silkscreen Printing Classes
Q. Do you have classes on weekends and weekdays?
A. Our class schedule can be found on the class calendar page. If you cannot make one of the designated class days, please let us know the date and time you would like to take the class. There will be an RM50 fee for a private class.
Q. How do I book a class, exactly?
A. You can pay for your class online through this site. After paying, please send us a message or give us a call to let us know your preferred timeslot, and we will get back to you as quickly as possible to confirm, or to suggest an alternative time.
If you prefer, you can also pay in cash on the day. Again, please let us know in advance, and bring the cash (either the full amount or RM 100 as a deposit) with you at the time of your first session.
Q. Do you accept walk-ins for classes?
A. No. All our classes and open studio facilities are appointment based onlyand are subject to availability. Please let us know in advance if you are interested in taking a class.
Q. Classes are 6-hours. Does this mean I need to spend an entire day at the studio?
A. No. We recommend splitting the 6-hours into 2 sessions (3-hours each). We are able to accommodate a full 6-hour session although breaks in between are advised (for the sake of both the instructors and the students!)
Q. What happens if I have booked a class, but I can no longer make that timeslot? Can I change it to a different date?
A. Yes. Please let us know 24-hours in advance so we can book you into another time slot.
Q. What if I want to learn silkscreen printing in less than 6 hours?
A. If you have no prior silkscreening experience, we strongly recommend you take a 6-hour class. Learning this technique should not be rushed, and our 6-hour classes allow for practising the various steps throughout the process. If you have silkscreen printed before, and would like a Refresher course, we do have this on offer too. A Refresher course is a 3-hour long class that goes over the entire process (RM100 per person)
Q. What if I'm not confident after 12 hours? Can I keep practising in the studio?
A. Yes certainly! You can purchase additional open studio hours to practise and work on your own projects. Those are charged at RM20 per hour per person, and include access to all the equipment, as well as some ink. Our staff will also be available to help.
4. Open Studio / Use of the Studio and Equipment
Q. Can we leave our stuff in the studio when we leave, so it's there for the next time we use the studio?
A. Yes, but space is subject to availability. Exposed screens, works in progress etc can be left in the cubicles reserved for students and open studio users. Please do not leave any valuables overnight.
Q. Can we take our screens home with us?
A. No. Because screens are used by everyone, we unfortunately cannot allow students to take screens with them, to avoid running out of screens for other users. You can bring in your own screens and use those during Open Studio as well.